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Data Recovery Services

Providing licensed, bonded, and certified data recovery services. Our staff and equipment provide our clients a very high data recovery success rate. Our data recovery process and procedures allows for extremely fast turn-around times.

Evaluation

We will evaluate the medium using comprehensive manufacturer hardware and software diagnostics (not the stuff you can get off the Internet, we use special equipment). The diagnostics include a variety of mechanical, electrical, firmware, and file level (logical) tests.

Diagnostics identify failures, obtain possible causes, and most importantly provides an estimated recovery outcome. Based on findings this infor-mation allows us to generate a quote for recovery and provide a worse case turn-around time. The evaluation process is usually completed within 8 to 24 hours. Once an evaluation is completed, we'll notify the client and relay our technical findings. If the recovery is approved your media is scheduled for repair.

Repair

Based on the problems found during the evaluation process, the service technician will typically attempt to either bypass, repair, or
replace the components required to access the medium. When completed; your media is prepped for imaging.

Imaging

The first priority of any data recovery lab is to obtain a complete 1:1 copy of your data. Creating an image of your information allows us to ma-nipulate the data required for recovery.

File System (FS) Repair

Once a valid image is created; the technician typically uses software to structure and repair the image. Once complete we then search the image for a file system. A file system is a the organization of data on storage device. Once a file system has been found, we then repair the file system and prepare to extract the data (file and folders).

Data Validation

The next step is the validate the data, we use a combination of automated software and human processing to check the recovered data. Valida-tion is the process where the recovered data is verified to be working and free of errors.

Data Duplication

After the data has been validated, we then duplicate the recovered information to a replacement storage device (hard drive, memory stick, etc.). We keep a copy of the data we recovered for a period of 5 days to ensure our clients have time to review the results.

Costs for Data Recovery

A cost estimate for the recovery of data can only be issued after a in-house diagnosis are completed. Costs are determined by the fault and size and type of data needed. A non-refundable, upfront payment may be charged for spare parts to be obtained if the storage media has been diag-nosed with a hardware fault. This includes PCB damage, faulty read/write heads, visible media damage or any other hardware related faults.

Our Policy

We stand behind a simple No recovery - No Charge policy.

Free Assessment

Applies when the media in question has been received in a good condition. If it is found that the media has been tampered with in any way, data recovery has been attempted or that the media had been re-loaded with new data a non-refundable deposit may be asked for diagnosis.